Return Policy

Return Policy OUR POLICY

Return Information

Lace Wigs, Hair Care, beauty supply, and sale items can not be exchanged or refunded. Please choose carefully before making your purchase.

All details of our lace wigs are shown in our photos. If you have questions about a lace wig or product, please contact us before making your purchase.

The only time we will offer an exchange or store credit is when an error has been made on our part. If this is the case, please contact us immediately (within 48 hours) of receipt of your unit.

We do not accept returns on wigs that have been altered in anyway. There are NO EXCEPTIONS. This includes, but is not limited to, the following:

Please DO NOT Cut, Tear, Dye or Alter the Lace on the Wig Please DO NOT Put any Tape or Glue on the Wig Please DO NOT Put any hair products or chemicals, dye, etc. on the Wig Please DO NOT Style or Cut the Hair of the Unit Please DO NOT WASH OR CONDITION the Wig Please DO NOT WEAR the Wig Please DO NOT destroy the original packaging.

If you do any of the above, we WILL NOT accept the return and this policy will not apply. NO EXCEPTIONS!

Shipping Information We offer 5 shipping options: 1. USP Ground shipping takes 7-10 business days. 2. UPS 3 day select shipping takes 4-5 business days. 3. UPS 2 day Air shipping takes 3-4 business days. 4. UPS Next day Air shipping takes 2-3 business days.

** We are not responsible for any duties, taxes, or additional charges that may be charged by Customs

Order Processing

Orders are processed within 12 hours of order placement. Contingent on stock Availability, orders are shipped within 24 hours of processing. Once shipped, Orders arrive within the time frame selected (USP Air, USP Ground, Canada Air or International) on the order form. For orders, shipped UPS Next day, 2 day, and 3 day select orders must be submitted 10 AM (Eastern time). After that will be processed next day business.

Shipping Delays We are not responsible for late shipments due to holidays, natural disasters, or Carrier delays, Please keep in mind holidays do not count as a business day and Should not be considered when calculating shipping times.

Cancellation Fees For any shipments returned to us due to a bad address, refusal upon delivery, Or cancellation after 24 hours of placing order: there will be a 20% cancellation fee charged. Shipping and handling charges are non refundable.

Back orders If a backorder occurs on your item(s), you will be placed on a priority waitlist. We will promptly ship item(s) upon arrival. In addition we will inform and update by Email with estimated arrival date. If backordered item(s) are not received in a reasonable length of time, please contact us.

Custom orders If you custom order a lace wig please allow 4 – 6 weeks. Rush service 3 weeks may be available for an additional fee. Contact us for more details.

Repair orders If you send in your lace wig for repairs you are responsible for the repair fee plus shipping & handling.